Skills for Thriving In The 21st Century DVD training system
•Eight DVD modules
•Leaders guide with permission to copy to make your own handouts
•Four audio CD's that contain the audio version of the DVD program
This is an easy-to-use DVD training program that teaches your staff how to treat your customers so your customers will stay loyal to your organization. It consists of eight DVD modules, 20 to 25 minutes in length each, plus a ninety page leaders' guide. The program is designed to be presented at meetings or formal training sessions where your staff can watch one or two modules, complete the written exercises, and participate in structured discussions on how the principles presented in the modules can apply to your business and your customers. The program can also be used for individual training, where one person can watch the DVD and complete the exercises. The bottom line results are that your staff will be reminded that customers are the most important people in your business, and they will be given powerful tools to help them treat those customers accordingly.
- Item #: Beyond-Customer-Service-DVD